Privacy Policy for Lumen Partners

Effective Date: June 15, 2025

At Lumen Partners, accessible from https://lumenpartners.services, your privacy is our priority. This Privacy Policy explains what data we collect, how we use it, and what rights you have. It applies to all interactions on our website and any affiliated sites that link to this policy.

If you have any questions about this notice or need further clarification, we're just a message away.

Consent

By using our website, you agree to the terms of this Privacy Policy and consent to our data practices.

Information We Collect

We collect information to serve you better and run our services more efficiently. This includes:

1. Information You Provide Directly:

  • When you contact us, we may collect your name, email address, phone number, and any message or attachments you send.

  • When signing up for services or requesting information, we may collect your name, company name, address, phone number, and email.

2. Automatically Collected Information:

  • Technical data like your IP address, browser type, operating system, ISP, referring/exit pages, and timestamps may be collected for diagnostics and analytics.

How We Use Your Information

We may use your information to:

  • Improve our website’s performance and functionality

  • Personalize your experience on our platform

  • Develop and enhance our services and offerings

  • Communicate with you (including service updates, promotions, and support)

  • Prevent fraudulent activity and troubleshoot technical issues

Log Files

Lumen Partners follows standard practices by using log files. These logs may include IP addresses, browser types, ISPs, referring/exit pages, and timestamps. This information helps us analyze trends and improve the user experience, without linking it to personally identifiable information.

Cookies & Web Beacons

We use cookies to:

  • Save your preferences and settings

  • Understand user behavior and improve site performance

You can disable cookies via your browser settings, but it may impact certain site features.

Third-Party Advertising & Cookies

We may partner with third-party advertisers who use cookies, web beacons, and other technologies to display relevant ads. These tools may collect IP addresses and user behavior data to measure campaign effectiveness and tailor ad content.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Lumen Partners does not control these third-party technologies. We recommend reviewing their privacy policies for more information.

Your Privacy Rights

We respect your privacy rights and aim to comply with applicable data protection laws. This section outlines key rights you may have based on your residency.

CCPA Rights (California Residents):

Under the California Consumer Privacy Act (CCPA), you have the right to:

  • Request disclosure of the categories and specific pieces of personal data we collect.

  • Request deletion of your personal data, subject to certain exceptions.

  • Opt-out of the "sale" of your personal data (as "sale" is defined under CCPA, which may include sharing data for targeted advertising).

To exercise your CCPA rights, please contact us. We will respond to verifiable requests within 45 days, which may be extended to 90 days with notice.

GDPR Rights (EU Residents):

Under the General Data Protection Regulation (GDPR), if you are an EU resident, you have the right to:

  • The right to access: Request copies of your personal data.

  • The right to rectification: Request correction of inaccurate or incomplete data.

  • The right to erasure: Request deletion of your personal data under certain conditions.

  • The right to restrict processing: Request that we restrict the processing of your personal data under certain conditions.

  • The right to object to processing: Object to our processing of your personal data under certain conditions.

  • The right to data portability: Request that we transfer data that we have collected to another organization, or directly to you, under certain conditions.

To exercise these GDPR rights, please contact us. We will respond to your request within one month.

Other State-Specific Rights (e.g., Virginia, Colorado, Utah, Connecticut):

Depending on your state of residence, you may have additional privacy rights similar to those under CCPA or GDPR. Lumen Partners is committed to protecting your privacy and fulfilling such rights as required by law. Please contact us if you believe you have specific rights under your state's privacy legislation.

Children’s Privacy

We do not knowingly collect any personally identifiable information from children under the age of 13. If you believe that your child has provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

For questions or to exercise your privacy rights, please reach out:

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